Returns

At AURA KICKS, we want you to be fully satisfied with your purchase. If your order isn’t quite right, we’ll be glad to assist with a return or exchange.

• Return Window
  Requests for returns or exchanges must be made within 14 days from the delivery date (as recorded by our courier’s tracking system).

• How to Request
  Please contact us at aurakicks01@outlook.com with your order details and request. Do not return any items without first receiving confirmation from our team.

• Return Instructions
  Once your request is approved, you’ll receive an email with the return address and instructions. Items should be placed in their original packaging (or any secure packaging) and must be returned in unused, unworn condition with tags intact.

• Return Shipping
  Customers are responsible for the cost of return shipping. We recommend using a reliable courier with tracking and insurance, as AURA KICKS is not responsible for lost or damaged return shipments.

• Refunds & Exchanges
  Once we receive and inspect the returned item, refunds will be processed back to your original payment method, or an exchange will be arranged as requested. Please note: delivery fees (if any) are non-refundable.

For any questions, please reach out to our Customer Service Team at aurakicks01@outlook.com. We’re here to help.