Refund Policy

Eligibility for Refunds

• Refund requests must be made within 14 days of the delivery date (based on courier tracking).

• Items must be unused, unworn, and in their original condition with tags attached.

• Sale or clearance items are not eligible for refunds unless defective.

How to Request a Refund

• Email us at aurakicks01@outlook.com with your order number and reason for return.

• Once approved, we’ll provide the return address and instructions.

• Please do not ship items back without confirmation from our team.

Refund Process

• Once we receive and inspect your returned item, your refund will be processed back to your original payment method.

• Refunds typically take 5–10 business days to reflect, depending on your payment provider.

• Delivery fees (if any) are non-refundable.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable service, as AURA KICKS is not liable for lost or damaged returns.

For any questions or assistance, contact our support team at aurakicks01@outlook.com